System installed in May,2010. Moved into home 8/2010 - system not working.
Many service calls - equip still not working. Now we are waiting on parts. I received a refund after many calls, but without the tax included. Called about the refund for the tax - poorly trained customer service person stated they don't refund the tax, because you used the service. What service? Five months no service, every month they take the charge out of the bank account. Will not allow you to speak to a supervisor. This company is nothing but a rip-off.
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