ADT's installation billing is a scam. I had a previous alarm and ADT took over the monitoring and used much of the equipment. They charged me for an outside sounder, but never installed on because my old one worked fine. Technician said it wouldn't be a problem - just call for a refund on that pieco of equipment. Not a problem - what a joke! $ seperate calls over two months providing every detail of information, the only responses ADT gives are that they are "looking into it" and that a credit had been submitted, but it takes a month to "process" - what rubbish! They could simply credit my credit card that day. To all who are shopping ADT versus Broadview - If I had to do it again I would go with Broadview (or anybody else!) This is the type of lousy service you can expect from ADT!
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