AAA Car Care - Oleander Dr. (Bldg. 1)

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3801 Oleander Drive
Wilmington, NC 28403

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1 (910) 442-2060
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Reviews
( 70 )
( 32 )
( 5 )
( 6 )
( 5 )

Best

vehicle was serviced at the appointment time and was ready as promised

Worst

I went in for an oil change. A couple days after my visit, a spark plug and and injector coil popped out of the engine while I was driving down the road. I went to another mechani...

satisfied customer 1/4/2012

We are always satisfied customers. You have a good location, across the street from the Mall, so my wife can shop and drive us into bankruptcy, while you do a good job on our cars. Couldn't you find another location? Not so close to the mall? more
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oil change/ tire rotation 1/2/2012

vehicle was serviced at the appointment time and was ready as promised more
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Charges for Service 12/31/2011

Headlight had to be replaced--the charges were almost double what I received several months ago for the identical service from a national auto service company. I will not use AAA again for any type of auto repairs. Thanks. more
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Good Service 12/31/2011

AAA service was fast and the price (with coupons) was excellent. Went in for an oil change and also on one vehicle had tires rotated and balanced. Staff is kind and courteous. more
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Check under the hood before leaving AAA... 12/31/2011

I had my 1990 Toyota Camry oil change at the AAA in Wilmington NC...When I left I smelled oil but thought some must of dripped while adding but I was wrong..The oil cap was cross-threaded which I found out a few days later...Oil had seeped out on the engine since it was not put on correctly...I sent AAA a message with my name and phone number thinking they would contact me but guess they are too busy...If they can't place an oil cap on correctly, what else are they doing wrong to my vehicles that I have serviced there? more
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I wouldn't trust anyone else. 12/31/2011

I thought all I needed was a simple oil change. The guys found other items that I should get done. I couldn't afford to do all of it, but they explained that it wasn't dire-just that I need to plan on getting it done soon. NO PRESSURE-JUST CONCERN. The also took care of items I was going to need done for an upcoming due inspection. Great job!!! Thanks. more
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They are awesome! 12/28/2011

I recently brought my car into the AAA car care because I was having issues with my vehicle. I could definitely tell that that the people working there were sincere in their efforts to make me more knowledgeable about the condition my car was in. I never felt like they were trying to "sell" me something! The girl at the counter, katy, took her time when she helped me prioritize what needed to be done. All in all, I would definitely go back! more
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all i wanted was anoil change 12/19/2011

I went in for an oil change. A couple days after my visit, a spark plug and and injector coil popped out of the engine while I was driving down the road. I went to another mechanic whoo said it was caused by the spark plug not being tightened. I didn't have my plugs changed, but I suspect the tech pulled that plug to swab a valve to show me how dirty my engine is. My car has over 130,000 miles. Of course the engine is dirty! That injector coil was bolted down. Either it broke the mount when it blew out or the tech broke it pulling that plug. Either way, I doubt I will be returning. Which is a shame because the service center was one of the main reasons I joined AAA. more
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Car Service 12/19/2011

Great Job! Very Professional and attention to details which could cause problems later. more
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AWSOME EXPERIENCE!!!! 12/15/2011

Randy & the guys take care of me every time!! more
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visit 12/14/2011

we have already rotated the tires do you not remember it was on the computer manifest when last visit. also the tech. that said the tire had a bubble or wear on the tire was wrong it was the rib liner that joins the tire inside together. more
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Disappointed 12/14/2011

I had a confirmed appointment, showed up on time, was promised my vehicle would be finished at a specific time. When I arrived to pick up my vehicle, giving them an extra 30 minutes, my vehicle was not even touched and because I lived so far away, I had to wait until they took the vehicle into the shop for the work. Not happy. more
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Excellent Service 12/12/2011

Great service. They got me in and out in a hurry! Professional and friendly staff. more
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One and only visit by Gay Pagan 12/8/2011

Made appointment for oil change because I received coupon for $16.00 change. Was told I needed $292.00 worth of work. After 2 1/2 hours finally got out bill was $40.76 for oil change and air filter. Don't understand why such a wait and how $16 oil change and $16.99 comes to such a total. There others were in waiting room when I got there at 3:00. On said he had been there 4 1/2 for oil change and they said he needed alignment. I was the last one out. My husband went there once a few years ago and had similar experience. He told me not to go there but I wanted to give them a try since only car only needed oil change and our dealer is across town. Lesson learned; will go to dealer next time. Won't recommend AAA center to anyone and neither husband nor myself will ever use them again even if we have a FREE service coupon! We wouldn't trust them to do the work nor do the waiting. You sent this to Jimmie he is the husband; I came on 12/07 I am the wife. more
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AAA Car Crap 12/4/2011

Worst car care experience of my life. I have made it very clear that they are the pits of the world and yet they still send me junk emails. F---en morons!! more
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Experience 12/3/2011

Went for oil change & tire rotation. Waited at at business, took 2hrs.15 min. Changed cabin filter. People friendly. I thought the time was lengthy for an appointment,but I am okay with it.Price was right with discounts. more
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Excellent 12/3/2011

Took the squeak out of my brakes-polite,thorough, professional. more
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Please don't touch my truck again 11/30/2011

Very friendly people, but the diagnosis was completely wrong. You did cost me two unnecessary days of being stuck and renting a car. Thank God you transferred me to the Ford dealership, otherwise I would have spent about 3000$ without solving the problem. The high pressure oil pump is perfectly fine, the fuel injection control board was bad! more
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Bad Battery 11/30/2011

I purchased a battery at AAA just over three years ago for around $120. When it failed in just over 3 years (any other car battery I have EVER had lasted at least 5 years) I thought about just going to a Large auto parts store and buying a name brand battery, but after speaking with a service tech at AAA they told me that the battery had a 3 year replacement but 6 year pro-rated warrenty when I went to pick up the battery the pro-rated amount was alsomst $70. So lets see $190 for a battery :( When this one dies in a couple years (which I'm sure it will by the way the employees were not surprised to see me bring in this dead battery) I'm going back to a reputable name brand. more
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fantastic 11/29/2011

thanks for the great work and smiles more
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Owner Message

  • AAA Carolinas provides members with various services to both North & South Carolina including Auto Buying, Car Care, Roadside Assistance, Insurance, & Travel.

Additional information
  • Hours: monday: 07:30AM-06:00PM, tuesday: 07:30AM-06:00PM, wednesday: 07:30AM-06:00PM, thursday: 07:30AM-06:00PM, friday: 07:30AM-06:00PM, saturday: 08:00AM-04:00PM
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