A-1 Best Computer

They had dealt with some problems I had earlier with my external Hard drive,successfully. But when I knocked the thing off the desk while running,I was looking at a fairly large bill to extract 500 kilobites off a dead hard drive & buy the parts to replace it, & after going through 3-4 harddrives in a fairly short time I was ready to give up on external hard drives alltogether. I had the computer at the shop for the diagnostic & was going to just pick it up & not fix it, But Jason had remembered me from my past problems & just decided to archive my info anyway, did not charge me, told my to send in my broken hard drive for a new one,under warrenty, & put me all together for the $40 diagnostic fee. I have felt good about the work & the prices I have experience AT A-1 best computer, & I am really thankful they went the extra mile for me & I still have all my info & work on a Hardrive that I basically had let go of. Pros: Went the extra mile to fix my situation Cons: easier to park before 4 P.M. more

My mother gave me a computer after my 18th b-day and i have been very happy with it and i haven't had one problem with it until about a month ago when i got internet through comcast. i always kept my laptop at my desk until i learned that i was able to access the internet wirelessly so i tried and tried and tried again accessing the internet from my couch. finally i gave up and decided to take it to someone who might know more about what they were doing, my mother suggested A1 best computer cuz i guess she had always taken her computer there and she said they were cheap. I arrived there last week and couldn't find any parking, finally i decided to park at the nail salon next door. I walked in and there was a man SCREAMING at the employee behind the counter saying over and over again WHY IS THAT NOT POSSIBLE!!! I found myself very uncomfortable but waited around cuz the guy Behind the counter apologized for the inconvenience and said he would be with me in a moment. For a minute there I thought that this guy was about to jump over the counter and grab the poor employee cuz he apparently was angry that the employee spoke to me and not him. well after the guy cursed out the employee for another minute he seemed to push his wife out of the store and turned around to tell the employee that he should be careful cuz he would probably be back for him. He slammed the door open so hard I think it might have put a hole in their wall and left. FINALLY i was able to speak to the computer guy about the problem with my computer. He explained to me that there was a wireless switch on the side of my keyboard that needed to be on if i was gunna be able to access my internet wirelessly, he was very patient with me cuz i had a LOT of quetions and he didnt make me feel dumb at ALL for asking them (which is refreshing cuz i dont know ANYTHING about computers) he even showed me how to use the web cam on the top my screen! all in all i was very happy with the service i recieved at A1, i asked him how much i owed him and he said that i didnt owe them anything but he gave me the company card and said if i had any more questons or problems to give him a call. P.s. after i posted this review, i noticed the review under mine and had to edit my review cuz im wondering if this is the guy that was in the store when i first arrived, if so then its just making me laugh a little cuz he seems to remember things a bit different then me. and considering the date his review was put on this site, im kinda thinking that that is definately him..... hmmmm.... he kinda sounds like a mean grumpy old man that maybe just didnt get his way. LOL!!! ;-) just kidding. Pros: Didn't have to pay ANY money to fix my problem!!! Cons: Parking stinks. more

Went in to have the BIOS set for IDE to SATA drives and check out 2 adaptors. Jason looked at the adaptors and immediately said were no good and I needed to buy a card from him. As I explained to a employee I had talked to earlier in the day ( a nice gentleman), I wanted the BIOS checked first. Jason repeated his first statement and I told never mind, I would take it to another store to have it checked. My wife and I took the parts to our car (30 feet away) and I looked back and Jason was standing outside the door giving us the finger! I returned to the store and confronted Jason and he said he didn't like my attitude. We are both in our late 60's and had never seen this type of customer attitude before. Everthing was fine with us until this parting gesture. Possibly a good store but one terrible employee !! Pros: Good location Cons: Bad customer relations ! more

Do your research before you pay for service from these guys. I had a fried motherboard in my laptop and almost EVERYWHERE I looked on-line sold them for $199 max. A-1 called and told me it would cost $299 for a refurbished, or $435(!!) for a brand new one. PLUS $20 Shipping, PLUS another $150 just to install it. Which I watched a tech do on youtube in about ten minutes. So I could have potentially paid $600. Ridiculous! When I went to pick it up I called them out on it. They had no explanation of why the part cost over twice as much, seemed like they had kind of a guilty demeanor, and really just wanted to get me out of their store. They definitely didn't appreciate me questioning their methods. I'll order the motherboard myself for $199 and follow the video I watched online. If I mess it up I can still get a new laptop for cheaper than they wanted to charge me! *EDIT: I just read the presidents comments a few reviews down on the page. I can assure you that I am a real customer, and my statements are 100% true. I can post my deposit receipt if necessary. Pros: Location Cons: Sketchy prices. more

I went here to get my laptop fixed because it was in the neighborhood - I had no idea if they were any good. It's less than a week later and my laptop is completely fixed and cost much less than the price I was quoted and I was told to expect it to take at least a week. I am really glad to have this place to go to if one of my laptops breaks because I was worried since I don't know a thing about computer repair that I might get taken for a ride and since I own my own business I can't afford that and I can't afford to have a broken computer. Good to know there is a trustworthy repair shop in the neighborhood! more

This is a reply for the comment of tbone63 posted on November 26 more

I brought my notebook computer into a1best computer to get the screen replaced. I had nothing but problems. I was told it would take a week to fix and it ended up taking 6 months and the price was more then what was quoted. more

I have a Windows XP desktop, which is old enough to start needing repairs. A1 picked up my computer, got it running smoothly again, delivered it, and re-attached it in my office space. They have also answered questions by telephone after a service call. more

I used them for years to work on my personal computer and my work; they are honest, affordable, very knowledgeable and do fantastic job. I used other computer service companies but never impressed like with A-1. more