I called leaving a message asking if it was possible to use an expired coupon. I didn't expect that it would be honored, but I figured it wouldn't hurt to at least ask. What was the worst they could say? No. Right?
I was wrong. The owner, Marianne Powell, called back to tell me she wouldn't honor the coupon. I responded, in a very pleasant tone, ""Ok, no problem."" Again, I thought there was a good chance that it wouldn't be honored so I wasn't upset or surprised. She repeated again, ""We can't except an expired coupon.""
And I said, ""OK, I understand."" My husband and I were thinking of giving your restaurant a try. Then she said, ""Can I ask you a question?"" I said, ""sure""...she said, ""Would you be coming to my restaurant?"" I thought it was an odd question, and I said, ""No.""
I thought she meant that particular evening. My answer was no because we were juggling schedules and if we were going to pay full price, I'd need to make the plan for another day.
Then, the conversation turned UGLY. She started raising her voice and literally yelling at me. She started saying I was a ""groupon groupie"" and that I had somehow just proved what she said in an article for the courier-post. I tried to stop her before she embarrassed herself too much, trying to interrupt her tirade to explain.
I live near by and had planned to try the restaurant at some point since my husband and I go out to dinner frequently. But before I could say anything more, she literally slammed the phone down on me. I hung up in shock.
I couldn't believe that any business owner would react in such a way. I told my husband immediately about the call. He said, ""Something more must be going on. For her to escalate the issue when you were perfectly fine with her not accepting the coupon, it just means there's more going on for her.""
I was curious about the article she mentioned, so I read it. In it she is quoted as saying that ""she did not review the language of a coupon for A Little Cafe before it hit the digital universe April 11 and did not read it online until 12 hours after it went live."" Later in the article she's quoted, ""...Now, I'm broke.""
No wonder she's broke. She didn't understand what she was getting into and clearly she didn't do the proper analysis. She didn't understand how to properly create and leverage the deal site.
I will never go to this restaurant now and I suspect she won't be in business much longer anyway. It's a shame she didn't do her homework. There was coffee shop who wrote about his experience. Had she researched it, she would have found that and realized it wasn't going to work for you...at least the way she set it up.
I wrote this to warn others not to go to this restaurant. She showed her true colors when she yelled and hung up on me. I do understand that she got herself in financial hot water as a result of the deal, but that is not an excuse to yell and hang up on someone. It today's economy, she made a BIGGER mistake by treating me in such rude manner.
Marianne...I wish you better success in you next business.
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