A British Touch

The owner of this business is rude and does not know how to conduct herself professionally. I have screenshots of her posting in an online forum about how all Texas women are lazy. She has admitted to scheduling over 200 interviews with potential employees, all but one of whom cancelled on her after talking to her (again, I have proof of her admitting this). She is not a nice person at all! She is disrespectful and does not know how to control her temper.\r \r There are far better companies out there with far nicer people running them. Save yourself the trouble and find a group of people who enjoy what they do. more

Just used service for first time and very impressed with quality of work. Having two dogs one of which has long hair- getting all the hair was a concern- not a problem. Team of two ladies came in and within a couple of hours whole house was done (5 bedrooms & 2 baths) from ceiling fans to corners. I even tipped the ladies and Will use service again. more

Their service was always so so. About the minimum you could really not complain about. But the company seems to be run by some ogre, because we had crew after crew, replaced because the previous staff had disappeared or not shown up for work. Some jewelry went missing, but it's hard to prove anything even though this was the only company with access to our home. Finally when we complained to Lauretta the owner, she went psycho on my wife and I and told us she'd sue us over the last bill if we didn't pay, claimed she had her staff subversively take photos of our home without our permission, and sent us this terrible email about what bad and dirty people we were. I've not dealt with a company like this before. And if you have any sense, you'll avoid these people like the plague. more

What a fantastic company. I phoned Ms Burke on Sunday as I have my parents visiting me today, Ms Burke was so pleasant to talk to and put me at ease. She had the two ladies at my house yesterday and they worked so well. I was concerned about the dog hair and they were down on their hands and knees cleaning my baseboards and removing the hair. I have very hard water and my shower glass is bad. Although they could not remove every mark the treatment they did has left it shinier than it has been in years. I am so pleased with A British Touch that I am now booking a regular service. The price is very reasonable compared with other quotes I got. Thank you Ms Burke, and please thank your ladies again. more

I would avoid this cleaning service at all costs. I couldn't tell that they had actually cleaned anything- everything that was cleaned was done half heartedly. Not to mention, they left a bill showing an amount owed and then charged my credit card an extra $40. When i called to ask about it the owner was incredibly hostile and defensive. The extra $40 I'd probably let slide and just not use them again if they had actually cleaned something. Point being- with horrible cleaning and customer service I'm surprised that they're even in business. more