Just wanted to let everyone know that before you hire a carpet cleaning you should check out the BBB.ORG report, for example 5 Star Clean has complaints and they just ignored the customer, her is a copy of the report:
Marketplace Experience for 5 Star Carpet Cleaning
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 2 complaints about 5 Star Carpet Cleaning in the last 36 months, our standard reporting period. Of the total of 2 complaints closed in 36 months, 1 was closed in the last year.
Service Issues
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues.
As you can see 5 Star Clean may not be your best choice for quality carpet cleaning. Go with a company that has a totally clean record of zero complaints. It is best to be well informed ahead of time instead of finding out about problems after the fact and then getting no response from a company like 5 star clean.
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