5 Paws Hotel & Salon

I have had & boarded my dogs for many years. when this business was new, it was great. They are in a different location now and obviously have WAAAAY lost sight of their original mission. I was so infuriated when I just picked my dog up from there the other day. I had reserved a suite, and now that they have everything behind an Employees Only door, well... you have to trust them. And they are clearly not trustworthy. After the guy assured me that my dog was in a suite, he went into the back and was there for quite some time. I let myself in the gate, and opened the Employees Only door and was mortified to see my dog in a tiny cage crying like mad. They continued to lie about it until I told them I had walked behind their counter and saw for myself where my dog was. They offered no refund. they kept my dog's food and treats and toy. When I walked outside with my dog, it was clearly obvious that they had not attended to walking him. My dog got in the car and started drinking water out of his travel bowl, and couldn't seem to get enough water. I have never felt so bad for leaving my dog in such a crappy place, with such crappy care. Dropped him off Tuesday night and picked him up Thursday morning - $75!!! What a terrible choice I made. I'm only taking the time to write this so you don't you make the same mistake I did. more

I would HIGHLY suggest you NOT bring your animals here! For ANY reason at all!!! \r I took my two dogs (Golden Retriever & Yorkie) to this place to have them groomed and boarded for approx 5 days while my wedding was going on. I was unsure of the exact date I would be back and the staff told me it wasn’t a problem, that we could adjust the dates. I paid for 5 days there. I came back one day early, & the staff refused to give me my unused money back. They simply said they would credit my account and I could use it next time. I live so far away, I knew I wouldn’t be using it, and after this experience? I KNEW I would NEVER be back!\r MY EXPERIENCE:\r First off, the staff lost my dogs toys, and broke my expensive dog bowls. Instead of telling me, they just gave me an empty suitcase. I happened to open up and question them about it and they scrambled for an explanation. \r When my dogs came out, my golden’s nose was covered in blood! I asked them what happened and they had NO idea what happened to my dogs nose. I looked closely at it and his poor nose was all busted up & bleeding.\r Then I get them home, only to find that they are COMPLETELY infested with tics!! Tics I have never even seen before. My dogs are protected from fleas and tics. But this building was so infested with them, even my dogs didn’t have a chance. I took them to the vet, and numerous tic dips & still to this day battling getting rid of these tics. I had to have my condo sprayed for tics, and I had to shave ALL of my dogs hair to try to get rid of them. The vet found 3 different kinds of tics on them, 2 common animal tics and another tic called a “bird tic” that looked like raisins. My dogs have NEVER had a tic in their lives until I boarded them at this place. \r This happened in Sept 2012 and is still going on today in Dec 2012. I am currently looking into laws and such to have this place SHUT DOWN. I highly recommend you NEVER bring your animals here. Not if you care about them and their safety and well being. This place is HORRID!!\r more

This place is not HORRIBLE! I took a tour last week to board my pet and it smelled like poop. There were dogs running loose (not safe).The staff was rude and abrasive! The ""daycare"" area had dog waste that the dogs were walking in and in the grooming section there was a pit bull sitting in the bath tub all by himself and a little furry dog sitting all alone on a table with a string around his neck (what if he jumped?). IF YOU LOVE YOUR PETS PLEASE DONT GO HERE!! more

there service suffers from their customer service point of view they are in need of training. they yell at their customers and don't take care of their animals well. not a great place, but if you have nowhere else to go. good luck more