4g Wireless Inc

If you don't mind being misled, lied to in your face, and ripped off, then do business here. This is by far the worst customer service experience that I have ever had and they don't deserve the one star I gave them. In addition to that, I truly feel that they take advantage of elderly customers as my mother was lied to from day one and talked into a mobile internet service when she doesn't even need that and never uses the internet away from her house. That happens to be the only internet service for computers that they provide. Should have stayed with Time Warner. She was talked into a wireless internet service and never told that it came with only 2 gigabytes per month which was exceeded of course. When we approached the store, we were told they would take the overage charge off and we would see it in 2-3 weeks. Well that was over two months ago. And then we were told 4-6 weeks and not anything yet. And then the following month another overage charge and we went in and same thing. And the worst thing is that we were told several times that they would call us back and they never did. And then I was told that they did call and left messages and I thought it may have been the other phone but checked all the numbers and they lied to me, they never called! Not only are we currently out several hundred dollars but lost our email account which we were told that we would not and each time we go in there to bring up the continuous issues, they disappear. We give them a phone number to call and NOTHING. AVOID THIS PLACE! more

If you're going to upgrade your phone or buy a phone from Verizon, make sure you're purchasing with a corporate store. 4G wireless is an authorized dealer that calls themselves a ""premium"" dealer to help make them look as much like a corporate store as they can. Make sure you make them read ALL details of the contract to you before signing on the dotted line. The reason I say that is because they'll have you sign on an electronic keypad first, then print out the contract showing everything you're signing for. If you decide you want to return your product, you'll have to pay a $35 restocking fee, as well as an additional $100 fee depending on what kind of phone you're buying(iphone, smartphone, etc...). All the representatives are worried about is their commission. The guys in the store on Santa Monica Blvd are unprofessional. Their so-called manager walks around with a big neckless and oversized t-shirt. You can't even tell the guy works there. Also make sure to look at the retail price of the phone. Verizon allows their authorized dealers to sell the phones for whatever price they want. 4G Wireless, Inc. sells their phones over the retail price so that they can charge you a higher tax price on an upgraded phone. Don't even step foot in one of these places. It's a mistake just waiting to happen. more

Right off the bat, walking into the store, there was NO wait! Every time I walk into any other Verizon store I usually sit there for at least 20 minutes just to get asked what I'm there for. more