2020 Eyecare Professionals

I am shocked at the negative comments. I couldn't have gotten better anywhere else. Everyone from the beginning was helpful and delightful. And I received my progressive lens in less that 5 days. They were well versed with my insurance plan and took care of me professionally and quickly. I would recommend 20/20 Visioncare in Tigard to anyone wanting to get the best service. Perhaps some people were having a bad day but it certainly wasn't on 20/20's side. more

Please avoid going here! I'm new to the area and this office was close to where I lived and I didn't take time to read any reviews. My husband and I both received an exam by Dr. Gerig. Dr. Gerig seemed knowledgeable about what we needed, however the office staff... where do I begin. I have been in this office 4 times (picking up glasses, contacts, dealing with staff, etc.) Everytime the staff was extremely rude and incompetent! They knew little to nothing about insurance. Joe even admitted that he does not know anything about insurance regarding contacts. He would have someone call me next week! I work in insurance so I looked up my benefits prior to going. They seemed to have a different understanding of how benefits work. I ended up having to call my insurance company to work out the issues as the office staff could not do it themselves. If you have insurance and you are looking for a long term provider, I strongly recommend not wasting your time with these incompetent, unexperienced, and extremely rude people. more

After an encouraging initial experience -- the doc took plenty of time with me, and Leslie, the woman who helped me select frames, was very helpful -- everything went downhill fast. more

Leslie, at the front desk, is very helpful and friendly, however, she cannot begin to makeup for the extremely rude, incompetent Rhonda. Not only is she rude, she has no idea how to process the insurance information. My guess is she needs to be rude to hide behind the fact that she has no idea what she's doing. more

Staff is very rude and unprofessional. Was hung up on when trying to make an appointment. I would NOT recommend this place unless you like dealing with rude people. They do not know how to deal with insurance companies. I had to do their job for them. Pros: Ummm well...none that I can think of Cons: staff is very unprofessional more

I've had a couple of bad experiences at the big chain eyeglass places at the mall. There's nothing worse than getting a pair of glasses and the prescription isn't quite right and it gives you terrible headaches, so I went to 20/20 on the advice of a friend. I have a hard time picking out frames. If I'm going to wear something on my face all day I want it to be just right. Leslie, the young lady who helped me, was so patient and helpful and just a delightfully friendly person in general that it made the process fun. It took a couple of trips, but when I finally found the frames I wanted I saw Dr. Gehrig. He was very professional and for a change I didn't feel like the exam was rushed. The end result was I got glasses that I think look pretty good on me and the prescription seems just right. I'll definitely be back. Pros: Friendly staff, thorough doctor Cons: Not open on Sundays more

I have been going to Dr. Gehrig for my eyecare for 14 years. He and his staff have always been great and provide excellant service. When I was having a rough time and had little insurance coverage, Dr. Gehrig helped me get a reasonably priced pair of glasses. The office carries a nice selection of frames and also a nice selection of sunglasses and sports sunglasses. Pros: Good selection of frames Cons: You pay a good price for the better frames more

I couldn't tell you how well Dr. Gerig serves his patients because I couldn't even get an appointment. In trying to sort out the insurance information, the receptionist acted like I was from Mars because she didn't recognize the company (it's only been around for 71 years). Then, when I explained that the coverage was through my spouse (imagine that!) she haughtily asked ""who is this appointment for, anyways."" I was willing to let all that go, but then she called back and said they were canceling the appointment because they couldn't find out if the insurance company actually covered services at that office. Thank you 20/20 Eyecare, I'm going to Binyon's. Pros: Wouldn't be able to tell you. Cons: Can't get past the gate keepers. more