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Businiess name:
Martin Cadillac Used Cars
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Review by:
Lorelei S.
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Review content:
Good: I bought my last car at Martin Automotive and had it serviced there for a decade - I love my car and wanted to purchase another there.. Bad: Tony Ross was my salesman. I found an Escalade with very low miles. After an hour of negotiation - going back and forth to his boss - we struck a deal. I waited with my check (full cash price) in the waiting area for Tony Ross to come back with the papers to sign. He came back with papers alright, stating the car was going to cost $1500 more than the agreed upon price. He informed me the dealership forgot to add in the cost of new tires and fluids they put in the car when they got it from auction. HUH??. Improvements: When a deal is arrived upon between a customer and a salesman with the blessing of the manager - it ought to be written in gold. I have never heard of a dealer not having all of their costs included - especially in this day of computers. ALSO - I think this is a come-on as it is still listed online.. Other: Tony Ross, was so contrite... he felt soooo badly. He actually called me this week to let me in on a great deal - Yukon Hybrids just came in and he wanted me to be the first to know. lol. He thought I'd be interested because they were a couple of $thousand cheaper - how insulting! Tony - it wasn't the price that turned me off - it was the deal - or lack of it. I came in as a customer-for-life. I left saying I will never, never walk onto the lot of Martin Automotive again. You can't be trusted!!.
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