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Businiess name:
Massage Envy - Buckhead
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Review by:
citysearch c.
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Review content:
I purchased gift cards for 2 friends. Both had a bad experience. The first was told she had horrible feet and needed a pedicure. The comment was made during the massage. The massage therapist went on to complain during my friends massage about clients not tipping. The therapist I had on my next visit also complained during the massage about clients not tipping. He also used the F and B word to describe those clients. I wanted to leave. I mentioned my experience with the manager. The second who I had purchased a gift card felt uncomfortable with their massage therapist. The therapist's movements were inapprioprate. I called and left a message for the manager to return my call. my call has not been returned.
After this I stopped use of my membership. However I could not cancel the membership because of the Massage Envy contract and have accumulated 8 prepaid massage services. At this point my membership agreement expired. Last month after yet another issue,I was told by the manager (Dove) that my membership cancellation would be taken care of. This month another deduction was made from my account. Upon calling, and speaking to a very friendly associate, I was told that my 8 prebooked massage
must be redeemed by October 25th 2010. That allows 25 days to redeem them.
I have the choice of losing the massage, or redeeming them in an environment that I feel uncomfortable.
Thinking more about the situation that led to the original problem, I would not feel comfortable offering the prepaid massages to a friend. It has been explained that Massage Envy would not allow me to transfer them as gifts any way. So! I am at a loss.
I am sorely disappointed with the unflexible, poor customer service, and condescending quoting of Massage Envy policy. I recommend seeking more professional,service oriented,caring places to spend well earned time and money.
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