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Businiess name:
Jennings Chevrolet
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Review by:
Guest
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Review content:
I want to take this opportunity to compliment one of your sales associates regarding my car buying experience. On Monday September 27, 2010, I met Peter McDonald. I have physical challenges that require specific needs in choosing a car. Peter was the first car salesman I encountered that truly listened to my needs. Not only did he listen, but also went out of his way to make sure that the car I was choosing met my needs. I use a walker. The car I was interested in purchasing was the Chevy Aveo Hatchback. Peter and I discovered that the walker did not fit in the back without dropping down the back seats. This would not work for me. Peter discovered that a customer had brought his Aveo Sedan in for service. He asked the gentleman if we could see if my walker would fit into the trunk. The customer agreed, so I gave Peter my walker to see if it would fit. He brought it back saying that it would fit, but wanted me to put it into the trunk to make sure that I could do it as well. The next challenge was to find the car in red, and once again, Peter came through. He found the exact car I was looking for. Last night, I was talking with one of my neighbors, and mentioned that I had bought a new car. The neighbor rolled her eyes, and said that she and her husband were in the process of car shopping. I told her that I had the most positive experience in purchasing my car from Peter. I gave her Peter’s business card, and hopefully they will be calling or stopping in to shop. I think what took her by surprise is when I said, “positive experience”. I have had my Cavalier serviced for several years at Jennings Chevrolet, and have always been very happy with the service department. However, this was the first time I have purchased a car from your establishment. Unfortunately, in today’s world, good customer service is the exception rather than the rule. I have been in the service industry all of my working life, and have always prided myself on providing exceptional customer service. It was such a pleasure to be the recipient of
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