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Businiess name:
BBR
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Review by:
LD B.
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Review content:
I would give them zero stars if I could. Like many others, we've used Barbur Rentals for quite a few projects over 10 years. We also put up with poor service (like they're doing you a favor) and unkept machines (several times we've had to return and get another one) for the convenience of being the closest rental. But it was the worst this time - they actually insulted me publicly.
We called in advance to see if the equipment would fit in our minivan or if we needed to borrow our neighbor's truck. "Oh, we've gotten them into minivans, " was their response. Unfortunately, we were unable to get it out of our van for 1-2 hours - yes, hours - since we didn't have the equipment they used to get it in. We called back explained our frustrations and that we felt mislead. We recommended letting future customers know of the problems using a minivan. They said nothing. Silence. All he finally said was, " Are you bringing it back now?" No comments, no understanding, not even any acknowledgement of the problem. It was clear they didn't care.
To return it, we borrowed the neighbor's truck, went back to the store and rented a trailer. I asked more questions this time, to make sure I understood how to put the machine on the trailer and bring it back. I stated " I want to make sure I will be able to do this." "You probably won't be able to, if YOU believe you were mislead," he stated in a very snide voice so that everyone else could hear. It almost wasn't surprising that this 50+ yr old man would respond in this immature way. I wonder if it was because I'm a lady. We were charged for the four hours we had it, even though we couldn't use it all of those four hours. I asked someone else if he was the owner, and was told he was in the family and this was a family business. To be fair, the older gentleman in the yard was very kind and helpful. Unfortunately, he works with the others.
We obviously won't be back. United Rentals is much nicer, but a little farther to drive..........its worth
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