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Businiess name:
Creative Mirror & Shower
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Review by:
Dee W.
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Review content:
Good: The quality of the glass is good.. Bad: I purchased 1 standard and 1 custom door unit. The custom doors came in wrong so I had to wait another 2 weeks for them to come in. I went to the store to pick them up without bringing the other ones back. Because they are $500 doors, I didn't want to be responsible for them. The guy said, "Did you think you were just going to keep the doors?" I told him that they were wrong so why would I want them. I asked for a credit and he said NO since they were custom ordered. He was a very rude man.. Improvements: I will return the wrong doors and pick up hopefully the correct ones and will never do business with them again. Given that they provided the wrong doors, I would have thought they would be more helpful like maybe deliver the new doors and pick up the wrong ones. They made the mistake and I am the one that had to deal with returning very heavy and expensive doors, the time and gas it takes to do so and the additional 2 weeks wait.. Other: I could have gone to Home Depot and gotten better service and paid half the price. They charge $125 to deliver which is why I had a friend / installer pick up the doors for me. I guess it's ok with them that I utilize my time and money when it's their mistake. Very, very poor customer service..
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