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Businiess name:
New York Cargo Taxi
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Review by:
Mireille L.
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Review content:
Brooklyn SCAM Movers was a nightmare. First they gave us an estimate but "accidentally" failed to leave us a copy of it. Brooklyn SCAM Movers had our cell phone number, as well as our old & new home phone numbers. We asked for the same size truck that we had used on our previous move -- which was large enough for a single trip -- but they sent a smaller truck which meant charging for two trips. Once the truck was loaded, we gave the moving men our cell number, since obviously our land line phone was in the truck. They drove the truck and we drove our car separately. Once we arrived at our new home in NJ, there was no one there. Hours later, the truck still hadn't arrived. It was getting dark. We called the office and it had closed. We checked the cell phone and there was no message. I started to panic, thinking that something terrible had happened to everything we owned. We phoned the office again and again. No one answered. Finally, one of the moving men called us on our cell, assuming we knew what had happened, to apologize for having to continue the next day, but that they were ordered by the Owner to return the truck to Brooklyn. The kid had been told that the Owner had called us earlier about it. The next morning I called the Owner. He said the truck had been delayed at a checkpoint at the tunnel so it became too late and they had to charge for a second day--plus for a third trip because of the too-small truck. Neither issue was our fault! I asked why no one called us to tell us what happened except the kid. He said he, the Owner, had called us and left a message at our new phone number's voice mail. He was shouting. I remained calm. I said, obviously our telephone was in the truck and therefore unavailable, so why didn't he call our cell? We ended up having to pay $800 more for the second day, and he wouldn't refund the cost of the hotel we needed to sleep in when we had no bed the night before. We refused to pay for a third trip, so we rented a van to finish ourselves.
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