Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Matrix Fitness & Spa
|
|
Review by:
citysearch c.
|
|
Review content:
I joined the Matrix Fitness Spa in Jan 2009 and I was excited to work out there. I then got very sick and was unable to work out for almost 4 months. I was told during the sales pitch that they are willing to freeze accounts due to illness. I came to them and asked them to freeze my account for ongoing health issues and asked for a refund for the months that I was very ill. I provided the requested documentation. After getting the run-around for weeks, I encountered a barrage of 'policies' that are nowhere to be found in the contract and which I have yet to see in writing. I would also get read receipts for my e-mails and then be told that my e-mails were not received?! They did finally refund 1.5 months after I formally complained and threatened to take legal action. I also just found out that they charged me again for the month of July after I was told that my account was frozen. So now I have to deal with them on this issue.
This gym is expensive - $99/ month for basic membership. I was told that such was justified due to the superior customer service and individual attention....are you kidding me!!!!!!
Only use this gym if you can afford to pay ridiculous fees indefinitely, and if you don't value common sense and customer service.
Cons: bad billing, bad customer service, expensive membership fees
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|