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Businiess name:
Simonson's Salon & Spa
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Review by:
citysearch c.
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Review content:
I first arrived to my appointment excited to receive a massage and mani/pedi. I was greeted quickly and then corralled to the back of the salon where I was sat down to wait for 20 minute without an offer of water, magazine or anything to drink. I had my massage (which was also very rushed) and then I was then taken to the main/pedi area where things were more "relaxed" so to speak - go figure. The stylist who did my nails was FANTASTIC! However, at check out an issue came up on a "first time visitor" coupon that was brought by one of the guests in my party, and 3 of us mentioned we forgot our coupons, the checkout ladies quickly ran our cards so there was no turning back. There was no explanation on our bill, they even forgot our free gift which we had to ask for.
This place seemed more about the "charts" and them following you around the salon that tallied up your services for each station visited, rather than a serene place to visit to be pampered or at least offered a drink of water while waiting.
I will not visit her again due to the lack of professionalism in the "spa industry" and my expectations of salons to accommodate you from the moment you arrive to the moment you leave. I paid too much to receive this type of service. I wish that I could have used my entire payment to receive a long massage and to deal directly with him rather than speaking to anyone at the front desk.
Disappointed.
Pros: Great Massuse and Technicians
Cons: Lack in welcoming guests, not accommodating, chart oriented
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