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Businiess name:
Blue Room
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Review by:
citysearch c.
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Review content:
Well, the Blue Room's reign supreme is officially over. After two semi poor experiences, gave it one more shot. Wines by the glass were dead (no cork; days old?). Long long delays every step of the way, waiting for order to be taken, drinks, wine, even when we asked for bill, told we needed to wait while waiter got drinks for the next table. Food arrived literally ice cold; told us oven was broken. Took back both of our food; returned husband's half gone, both put under broiler, completely overcooked, meat was grey and like stew meat. Little to no apology (felt as if we were the bad guys / squeeky wheels). NO EFFORT to make it right; that was the key. Probably have spent close to $5,000. at the Blue Room over many years, and like Julia Child, counted it among our favorites. We will never go back again, and will spread the word about our experience. Again, not so much all of the errors, but the lack of caring about the customer, so evident every step of the way. The ultimate indignancy, after all that, could not get the check or the waiter to take our payment and got to wait another inordinate amount of time to pay for an awful experience. What a shame. Go to a good restaurant where there is a committment to the product and the customer, most anywhere would do that better than the Blue Room does. Last experience included surly woman at desk; friend who tried to book an event changed restaurant because of nasty woman on phone.
Pros: None any more
Cons: Customer service; rudeness; lack of care
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