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Businiess name:
Mike Shaw Subaru
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Review by:
C N.
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Review content:
1. Salesperson said they would fix check engine light and overheating issue if we bought the car. Unresolved and charged me for it.
2. Staff put a dent in car door and accused me of doing it.
3. Salesperson said title and registration would be included in price. Was not.
4. Salesmanager unresponsive and talked down to me.
5. Car title was inaccurate and I could not get car registered. "Title person" did not apologize for the error until after I complained to her boss.
The stereotypes of car dealerships only caring about your money and nothing more were absolutely true here. Their motto is, “We want you to be happy,” and despite my communication with them that I was not happy, it didn’t matter. They repeated those words to me but some of them didn’t seem to mean it. I have had better customer service from a 16 year old at McDonald’s during the hectic lunch hour when I received the wrong order.
My advice to you if you are a first time buyer at this or any other dealership:
1. Make sure that everything the sales person says they will fix for you is documented on the "We Owe, You Owe" sheet. Do not sign anything unless that is to your satisfaction.
2. When you receive your title, look at it very closely and make sure all the information is correct. I was silly and assumed they would have everything right.
3. Take pictures of the car before you test drive it and after. Examine the car for new body damage while their staff moves the car around the lot.
4. Check the mileage on the car. You will be able to tell if their service department took the car for an accurate road test (as in more than 2 miles) after they claimed to have repaired the car.
5. Find out exactly what they mean when they say that title and registration will be included in the sales deal. Each state has different laws regarding purchasing cars.
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