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Businiess name:
Five Star Relocation
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Review by:
citysearch c.
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Review content:
Five Star Relocation is one of the worst moving services I have dealt with in the tri-state area over the last 12 years that I have lived here and have used 5 moving companies.
When potential customers use online quotes, these guys flaunt their BBB “A” rating to get customers to sign up with them. But on the day of the move, or days before it, they know that you are locked in to their service and trap you by raising the price or making their estimate the minimum price.
This happened to me despite my cautiousness and having spelled out everything over email with their sales person Nikki Cents. Simply put, they said there is no minimum charge for the move and it will be done on a time and materials basis. Therefore I didn’t give a lot of attention to the number of hours on the estimate. On the day of the move, they told me that the estimate is binding is in fact the minimum charge.
Nikki, the sales rep on email and on the phone, and the owner, Juan Rivera, do the bait and switch on the last minute to take advantage of the customer’s lack of options. They also use to their advantage their so called “A” rating on BBB (a nonprofit service which has no teeth to do anything for you when something goes wrong) to bait customers searching for movers online.
Please beware of Five Star Relocation.
Pros: NOTHING!
Cons: Bait and Switch on agreements and raise prices.
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