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Businiess name:
Johns Creek Computer @ iPhone Repair
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Review by:
citysearch c.
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Review content:
On 23 January 2009 we contacted PC / EMT to purchase 2 computers with a specific list of components and were promised they would be availabel that night. They were not. We were told (via telephone) that they might be ready in the morning of on 24 January 2009. They were not. We were told that they would be ready on the moning od 26 January at 9AM. They were not. Our technician was at the store to pickup the systems and was notified that the computers were not ready because some of the componts were defective. Our technician observed that in fact they had attempted to use incompatible components (DRAM) and would have to acquire compatible components for the systems to operate at all. We were assured that the systems would be available for pickup on the following morning (27 January) at 7AM. They were not. On 27 January at 7AM I was at the store and was notified by Zoheb Gilani that the componets were still defective. They needed to acquire replacements components (again?) and the system would be available at 11AM. I notified Zoheb Gilani that the machines must be fixed, working and ready to pickup by Noon or we would be cancelling the order. On 27 January at approximately 11:30AM I received a call from Zoheb Gilani notifying me that the machines were still not working. A problem had arisen some time before (possibly Friday or Saturday) and a number of hours had been spent (even as recently as the moning hours before my arrival) attempting to correct the issue. Zoheb Gilani claimed to be enroute to some technical resource that he claimed would be most likely to resolve the issue.
As this notification of a new problem was in direct contradiction to my conversation with the vendor at 7AM the same day, I notified him that we were cancelling our order.
As an aside, we obtained one system meeting our specifications that afternoon and another the following day from a different vendor. I wish we'd had the VISION to look elsewhere before.
Pros: they promise well
Cons: they deliver poorly.
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