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Businiess name:
Alberts Jewelers
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Review by:
Guest
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Review content:
I have never written a review about any place I have been in my life. My experience with Alberts was so bad that I felt I needed to make people aware of the shady business practices of this dump. I purchased I a three stone diamond ring from Albert's Jewelers on 4/21/2010. I worked with Crisy D and the owner Josh Halpern.
Through the process, my questions were answered with limited amounts of truth. When I asked questions like what is the difference between GIA and EGL they gave me answers like "we check the quality of every diamond that comes in here so it doesn't matter." This was typical for them to answer my questions like they were politicians trying to avoid an issue. Despite my reservations about how I had been treated I figured the owner would give me a decent price since I was referred to him by a mutual friend. I purchased the ring and had it sent to me since I live in Chicago and didn't want to have to drive back to pick it up.
When I got the paperwork in the mail I noticed that they charged me an extra $100 for a service plan that most jewelers will tell you is a dishonest scheme for services usually provided for free or for benefits (e.g. replacing loose stones) the jeweler will never honor because of the language of the agreement.
Then I look through the paperwork and they never sent me the EGL diamond certification report. I called and asked about it and they told me they don't even have one on file and that it wouldn't come in for 2 weeks. The two weeks ended up being conveniently after the 30 return policy would expire so I asked for an email stating that I would have an extra 30 days to return the ring after I received the certificate. The sent the email and everything was in broken sentences like it was written by someone with limited English writing skills. It was in such broken sentences that I questioned if they would honor the intent of the email should I need it.
I went to get the ring appraised and they told me they valued the ring at $6000-6500 (I paid $7500). DONT GO HERE
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