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Businiess name:
TRU Limousine
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Review by:
Guest
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Review content:
We booked a limo for a bacherlorette party. We paid upfront for a set amount of time but were told that if we wanted to extend the time we will have to pay the driver. So on the day we extended the limo service till 3.15 we paid the driver the $100 in cash. When we approached the limo to take us back home at 2.35 the limo driver stated that he has to charge us for an additional hour & would not take us home unless we paid. We told him that we have paid him till 3.15 and 40 mins was ample time to reach our destination. If it exceeded the time we would give him more money but the distance was definitely not more than 30 mins away.The driver refused to open the door leaving 9 girls out in the cold. Finally when he did open the door he refused to leave and kept arguing with us till 3.00. He said we were drunk & we should pay. True we hired a limo service so we could drink and not have to drive home however not all of us drink or were drunk. We took our stuff out of the limo and took a cab home. Honestly i'd give my money to a cab(even pay double, which wasn't the case) but refused to give him any more money coz it was a matter of principle. the driver LARRY TROY was very unprofessional and inconsiderate. We did call the owner, Kevin and told him the situation from our cab but he hung up. We were home in 20 mins in a cab. Please be very careful of this business. There might be more negative posts here only because we were 9 disappointed women. Rent from this company with caution. We had a very bad experience and personally would never recommend this limo service to anyone. On Monday after the incident, Kevin told our friend who did the booking that he will fire the driver Larry Troy and refunded the money for the extra hour. We got our $100 back but Tru Limo needs to check who they hire in the first place and offer employee training. (the limo driver never once opened the door for us)This is a service industry but this service was far below standards. Even though the money was returned, we were terribly inconvenienced
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