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Businiess name:
Sophia's Pizza & Subs
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Review by:
citysearch c.
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Review content:
After waiting ten minutes before receiving service at the counter.. the girl was on the phone..we thought she was the only person there, so we didn't mind, then we notice another lady(manager) was cleaning. After we placed our order, we were told it would be 15 to 20 min. which we were fine with. After sitting there for 25 minutes we over heard the delivery person say the the girls that those people are going to be sitting there for awhile since the oven isn't on, the manager looks our way, doesn't say one word or offer a drink for sitting there this long, instead when my daughter asked how much longer the manager told told her 2 more minutes. They give us the pizzas, forgot the cheese sticks, told us it would be another 5 minutes...thats when the confrontation began, not only did the manager argue how long we had been sitting there, the other girls family came in and received excellent service from their daughter. I stepped in because my daughter was so upset from the lack of care or professional attitude that I ask for a total refund. Then the girl (from behind the counter) family challenged me on what transpired to the point I wanted to go off on both of them. The so called manager could of handled things differently and her employee could be more professional instead of giving better service to her family.....will never go back and I'm in the food business, I will make sure the word gets around to beware. Also under new management...
Pros: close to home
Cons: VERY POOR service from staff and night manager
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