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Businiess name:
Alamo Drafthouse Austin
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Review by:
citysearch c.
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Review content:
I emplore you, please do not use this Drafthouse. The other Alamo Drafthouses in town are just fine (especially the Village, that's a great one), but this one has some of the worst service and servicepeople in the entire city. I've been going to the Drafthouses for over 10 years now, and have never experienced the low-level of service that the Lake Creek location provided. Our waiter was very loud during a quiet movie (kept calling 'last call' MUCH louder than he needed to around the entire theater), and he charged 17% gratuity for us KNOWING THE PEOPLE next to us - said we were a party of 6! When we questioned the waiter about it, he proceeded to get frustrated with us (for no apparent reason...we were not being rude at that point) and blurted out, "Well, fine... if you don't want to tip..." turned his back on us and walked away. The management wasn't much better, considering that they're 'only there to enforce the policy, not to change it'. They refused to take the gratuity off the bill, and then laughed at us as we stormed out the door. Please make use of the other, non-commericalized Drafthouses in Austin. This one deserves to have its staff wiped clean and a new roster hired. Until that happens, I'm NEVER going back.
Pros: Part of the Drafthouse chain. Typically good food and service
Cons: This particular Drafthouse has the worst service of all!
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