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Businiess name:
Five Star Relocation
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Review by:
citysearch c.
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Review content:
I schedule our move with Nicki the sales rep the estimate seemed fair and she seem to brag about their BBB A score. However little was mentioned about fees that would be attached at the final delivery. The owner Juan Rivera was present during the pick up he tried to extort more fees but I was firm with the estimate I recieved prior to the visit. I spoke with Juan and verbally agreed to move in delivery for Jan 6th 2010, he gave me a verbal confirmation however his office pushed our move to Jan 9th, the estimate time of delivery 3:00pm the driver did not show up until 5:30 pm and expected cash payment before delivering our items. I had a cashier check made out to the company, the driver refused the payment and want me to go to a check cashing place to cash the check. He even wanted a postal money order with payee blank.. This seem to be poor unethical payment practices. The driver had no backbone and refused to deliver out items until we spoke with the owner. Being that it was Sat, we were out of luck. Please beware of this company's sales antics and lack of customer service. I have reported this unethical practice to the BBB but who knows if more consumers will be taken in and have their item held hostage for are more attractive price.
Pros: NO PRO AWFUL SERVICE
Cons: POOR CUSTOMER SERVICE
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