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Businiess name:
Michaels Bellevue Subaru
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Review by:
Guest
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Review content:
3 part story.
part 1 - purchased the car from Chaplins and was sold into the idea of the extended warranty. They told me that if a radio knob fell off the car, they would replace it. So after 2 weeks, the steering wheel wabbled and a chome door seal plate fell off the car. In the end, they wanted to charge me for both, but after yelling at the sales mgr in the sales room, they fixed the breaks
part 2 - Turbo failed in the car at 70k miles. So i took the car in and they immediately denied me. Telling me that i need every oil change receipt sense i purchased the car. This was eventually resolved, but took over 2 weeks with a sour taste for Chaplins in the way they handled it.
part 3 - Previous to the turbo failing, i had the car in to Chaplins a few time for oil changes. Every time i got the car back, they told me that i really needed to have the break pads changed. That they were almost grinding on the disk. After quoting me $800 to fix the breaks, i decided that i would do this my self. So off to the auto part store to purchase some pads and off with the old breaks....only to find out that 75% of the pad was still there!!! This was 6 months after they had first told me I needed to replace them. They literally tried to get me to replace the pads, when they were almost brand new.
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