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Businiess name:
Makutu's Island
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Review by:
Guest
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Review content:
On July 3rd we had a small birthday party for my 3 year old son Zander. We had 7 children total attending the party, 4 of which were Zander's siblings. I booked the party over the phone, and gave my credit card number for a deposit. On the day of the party we showed up and had a good time. I felt that the party was overpriced, but that the fun my children had was worth it. After we ate our party planner asked me to come up front and pay. I followed her up and she retrieved my file, then went and got a co-worker to look at it with her. After a few minutes they came back and said that the deposit had never been charged to my credit card, and they would need to swipe my credit card. I told them that I didn't carry a credit card, but gave them my debit card instead, with the understanding that I would pay cash for the entire bill of $205.12. They swiped my credit card and asked me to sign, which I did, and then I gave them the cash. I thought all was good until the next week when my debit card was declined for a fuel purchase. I checked into it, and Makutu's Island had charged my card in addition to taking my cash. I called them and spoke with management, during which time they took 4 days to check into the issue. Finally on Wednesday, July 22 they called me and said that unfortunately their employees had no idea what I was talking about, and they would be unable to fix any charges. I have incurred over $250 in bounced check fees due to this error. I asked the manager if I could bring in my bank statements to show that I do not go around bouncing checks... or if they had a camera on the register, or why I could remember receiving change if I had not paid in cash, but she was very uncaring and blew me off. This mistake, or theft, whichever it may be has turned my life upside down. I simply do not have over $500 to cover the mistake when I already paid $200 for the party! This in an event I will be sure to remember when anybody invites me to this establishment again.
Please help!
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