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Businiess name:
Green Lake Massage Health Center
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Review by:
Guest
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Review content:
Good: Massage therapists are wonderful. Plenty of options. Clean lobby and rooms.. Bad: Bookkeeping practices are poor. They don't have statements but just generate ledgers in their place. The ledgers are not specific to the date of one office visit. They are just a running tally that really should be used only for internal purposes. Patients/Clients deserve a clear statement with accurate information.. Improvements: In the event that an insurance claim is denied, I believe the bookkeeper should provide adequate information to accompany the ledger that is sent out. Also, they should not charge the client more than they would charge the insurance company or at the very least should not charge more than a non-insurance client would be charged.. Other: When two of my massages were denied coverage, Green Lake Massage charged me the full amount billed to my insurance ($95) though my insurance only pays a portion of that ($60). Non-insurance patients paying out of pocket pay $75 per hour for massage. Green Lake massage wouldn't budge and charged me the full $95 ($190 for two) per massage. I had been a client for ten years and never gone over my limit of covered massages. Their inflexibility and illegible billing made me walk away after 10 years..
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