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Businiess name:
Bernice At Betton Salon & Day
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Review by:
Guest
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Review content:
This salon charges customers whatever it wants depending on who walks through the door. Horrible service.
As the technician was preparing to do the appointment, she realized that there had been a mistake in the scheduling of the service to be performed, and left the room. Upon return with another woman, she informed me that the service the salon had scheduled was only slotted for fifteen minutes, while a leg wax would take much more time. Thus, she and the other woman were going to both perform the leg wax. It was clear to me that the other woman was not familiar at all with the procedures for waxing. Throughout the procedure, she continually asked if she was positioning the wax in the right way, and the other technician also asked if she was okay, if she needed help, etc. In addition, I had seen the other woman stocking shampoo bottles upon my arrival, which led me to believe she was not a licensed technician, but a front desk receptionist. Moreover, the technician placed the hot wax plate between my legs on the table, and even had me turn over while the hot wax plate was still there. She turned the heat up to the maximum as well, to make sure that they could finish the appointment within the allotted fifteen minutes. All of this was concerning to me, as I believed I had someone who was unaware of the procedures involved in such a service performing such service on me, as well as having very hot wax between my legs with the possibility of being burned at any moment. At the conclusion of the service, the salon charged me double what I had previously been charged ($45) at a prior appointment just a few months before, and double of that which was listed on my client services card on the receptionist's desk. The receptionist had taken the client services card and crossed out $45 which was printed on the card and wrote in $90. Thus, I was charged $90 dollars for this service. The website says $30.
I called several times to talk to the manager and even sent a letter and got absolutely no response.
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