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Businiess name:
Freddy T's
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Review by:
Guest
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Review content:
We are in Pickwick every weekend and eat out on Saturdays, our favorite place is Cafe St Clair but we decided to give Freddy T's another chance after having a bad experience there over three years ago. We arrived with a party of 11 and were seated pretty quickly. Our drink order and food order were taken promptly, but from there everything went downhill. After waiting 45 minutes for our food we approached the waitress and she said it would be any minute. 15 more minutes went by, 5 of our party received their meals. When we complained to someone who indicated they were in charge we were told its always like this on Saturday and nothing they could do. The other meals started arriving one at a time. We ended up with only 10 meals the 11th never arrived. We were never asked if we needed more drinks or if everything was ok. Once we had complained they treated our table as if we had the plague and would not come back except to deliver one meal at a time. The food was mediocre. We asked to speak to a manager who became defensive immediately and kept insisting that we pay for everything that we had eaten. This wasn't an issue for us, we expected some sort of apology maybe an offer to buy our drinks but never asked for the meal to be comped. He was completely rude and all he kept saying was "I have over $200.00 in bills here who is going to pay for it." We treated so rudely I WILL NEVER RETURN TO THIS RESTAURANT and hope that you will take heed and avoid. No customer deserves to be treated this way!
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