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Businiess name:
Best Buy
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Review by:
Alicia C.
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Review content:
I am so angry with Best Buy. This was my first, and last, big ticket purchase with this company.
I bought a laptop 3 weeks ago. I have had nothing but problems, from day one. I am more tech savvy than many, which is the only reason this thing isn't sitting in the dumpster right now.
The first day, it wouldn't recognize the dvd drive. I figured out how to fix that on my own, but quickly discovered System Restore doesn't work (still doesn't). There have been many similar problems that I ignored, because I could fix most of them, by doing some reading on tech boards. The last straw, however, was yesterday, when I, again, had no sound, and nothing I could do would fix it.
I finally threw up my hands, realizing that I spent too much money on something brand new to be having all these problems.
I called Best Buy and told them I wanted to return it. Well... you can only return products for 14 days. They offered to let me have the "Geek Squad" fix the problem, but there's no way I'm taking in my source of work every couple weeks to fix all these bugs!
From now on, I will definitely make sure I purchase from a retailer that has a fair return policy. Less than a month, I know it's junk, and there's not a thing I can do about it... sad Best Buy... really sad!
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