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Businiess name:
Servpro
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Review by:
Guest
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Review content:
I imagine most people looking for this review will find it too late because they'll be in exactly the position I am. An ice dam led to ceiling damage, the insurance company called them in for me (it was billed as a kind of "customer service"), then Servpro over-bills. By a lot. I think that in most cases the damage is so far over the deductible that no one questions them. The homeowner writes a check for the deductible, the insurance company covers the rest. The problem with this kind of company is that they do drive up insurance premiums, insurance policy owners do end up paying in the end.
So I reported to my insurance company and to BBB that I suspect this company of price gouging. Then I e-mailed the company to let them know that I suspected them of charging higher than market value on bills paid by insurance. The company owner calls me today and opens the conversation with "Listen Lady, you are going to call the insurance company and the BBB and tell them you made a STUPID STUPID MISTAKE RIGHT NOW" Yelling into the phone. When I suggested that he could send the price list that he would give to consumers looking for a contractor outside of a claim, or give me a price comparison of himself and his competitors, to convince me that I had made a mistake. He said that he "shouldn't have to do that crap".
I'm pretty annoyed with the insurance company for bringing me in contact with somebody like that.
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