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Businiess name:
Gresham Toyota
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Review by:
Guest
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Review content:
I bought a new Limited Tundra from Gresham Toyota that had bumper damage caused by dealer just prior to purchasing it. (They backed it into a fence post.) The General Sales Manager promised that it would be repaired at their expense when returned at my convenience. I asked for his promise in writing. Both parties signed promise to repair vehicle. Unbeknown to me the copy that they kept stated, “Good for 30 days only” on the bottom of page. The copy I received had this statement cut off! When I contacted the dealer to have the repair work done it was beyond the 30 days and then found out what their copy stated. They refused to repair the damage.
The dealership owner was not there at the time so I tried contacting him later. My telephone calls to speak with him were ignored and was told that the owner was “too busy” to return my calls. When I visited the dealership again at a later date I requested to speak with the owner only to have the sales manager hand me a photocopied "Notice of Exclusion" form attempting to prohibit me from visiting the dealership in the future.
In my opinion, Gresham Toyota is a very dishonest dealership and I can only laugh when I see their TV commercials claiming such wonderful customer service. In reality they have very poor customer service and they do not honor their word. They only care about a sale of a vehicle and not interested in keeping a PAST customer happy by following through on promised work to be done.
There is no way I would recommend Gresham Toyota.
This review and site is unauthorized by Gresham Toyota. This review and site is in no way affiliated, connected with, or sponsored by Gresham Toyota or any of its subsidiaries. All content and information in this review is my experience/opinion only and for educational purposes.
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