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Businiess name:
Herb Chambers Honda
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Review by:
Guest
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Review content:
I recommend not going to Herb Chambers to purchase a Honda. We were treated disrespectfully, given misinformation, and had to deal with long waits while at the dealership. Our actual experience appears below in greater detail.
We visited Herb Chambers with the intent of buying a used Honda Accord. At our initial visit, we were made to wait a total of 3 hours. In between looking briefly at cars and a quick test drive, the salesman attended other customers, talked with his supervisors, and made a single photocopy. Their service was incredibly inefficient.
After we selected a car we liked, we were offered a reduced price by a manager (down from the dealerships' initial price of 16,000 to 14, 000), however, when we attempted to negotiate based on external damages to the car, we were told negotiation was impossible, even after we showed the sales staff that the car was priced at 13,000 by the NADA. We were told by one staff person that the car was about to go on auction, and by another that the car had just arrived and wouldn't be auctioned off for another 30 days.
We needed a car immediately and decided to go ahead with it. The salesman responsible for bringing the car to our mechanic for an inspection was 45 minutes late, and when we indicated that he should have called, he replied by shouting (literally) "I'm not your slave!" and being incredibly hostile. We talked with his supervisor, who agreed to handle our paperwork from there on out, but who was unwilling to make the few affordable fixes to the car that our mechanic recommended, even after how we had been treated by the sales staff.
Don't go to Herb Chambers, you can do better.
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