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Businiess name:
Furniture Outlet USA
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Review by:
Guest
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Review content:
We bought a new house in September 08 and needed to furnish the living room and dining room. We went to Furniture Outlet in Shakopee and found what we were looking for. However, the prices advertised on the furniture were apparently lower then what they should have sold the furniture for. (Not my problem) We got the furniture into the new house (minus a table for the living room that was on back order)and noticed within a few weeks that the arm to the couch was torn and not "attached". We called the store only to be told that they would send a tech out. Fine, I took a half day off work as I had to be home between 2-6 for the tech. The tech came at close to 6. He determined that the parts should be ordered and he would need to come back to fix it. Parts were ordered, new time set up...this time for Saturday(between 10-2) as we couldn't take anymore time off of work. The tech shows up and asks for the parts...what parts?? They were shipped to the wrong address. So now, we have wasted half of a Saturday, only to find out that we need to contact Furniture Outlet to get the parts and have the tech come out again. It is now March 09 and we still do not have a couch that is fixed. As for the living room table...it was a discontinued product, but no one called us to let us know this. After several calls to the store and messages for the manager, we finally received a call that they could credit me the money or I could look for a new table...
Furthermore, the quality of the furniture after looking at it with the tech...poor...lots of cardboard and nothing to it.
It looks nice though I guess. Hopefully it holds up.
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