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Businiess name:  NAPA Auto Parts
Review by:  Guest
Review content: 
National is the only auto parts store in Longview that is still locally-owned. For many years this was by far the best place in town to buy parts...well-stocked, good hours, lots of "oddball" stuff, and low staff turnover meaning familiar people every time. However, this store has gone downhill over the last two years or so. First, it appears that there have been cutbacks...a lot of times there are only two people working the counter at any given time and the store gets backed up quickly. While most of the knowledgeable people are still there, I have seen times where one person is working hard while the other will be doing anything from changing price tags, to arranging items on the counter, to answering phones, all while people are waiting and being ignored (and sometimes leaving) Sometimes the countermen are excessively grouchy and will argue with you, which can be expected if they are understaffed. Also, they have cut back on a lot of their inventory, and parts often have to be special-ordered. Which usually isn't a problem, but there are times that they have to order a different brand than they stock, sometimes at quite a price difference. As far as their stocking items sometimes they are as good as the chains, sometimes a lot higher. Also, this store is in an area that is "rough" and I have been approached by people begging for money, and have had people try to enter my vehicle while in the store. It is poorly lit at night here, which is a shame because they are the only store open until 9PM. Finally, this store has not adapted to the times...they have no internet access and can not stock check warehouses unless they are open, which is a problem on weekends when you have a car torn apart and need definite answers. And as busy as this place gets, they need to adapt a modern cash register setup with scanners. The checkout process is VERY slow here. Because you never know how the store will be staffed, and sometimes will be completely ignored here, I no longer recommend this store.

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