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Review content:
We used Go To Your Room twice, once for a nursery glider, and all went well. However, we also used them to purchase our crib bedding set, and ran into terrible problems. These problems all were caused by employee customer service issues, more specifically, the "right hand not knowing what the left hand is doing." We ordered linen, and then I came in a second time to confirm the order. Three weeks later, my wife got a phone call to reconfirm the same order! I don't know if I wasn't trusted, or they just plain forgot I came in, but it added three weeks of processing time to the work. Our linens came in nine weeks later, only to be done incorrectly. We asked for a throw pillow which was made incorrectly, and now has to be redone. The two customer service issues that bother me about Go To Your Room are first, we always had a feeling like our order was unimportant, even thought we spent over $1,000 at their store. Secondly, when there were problems, they were treated like we were no big deal. The response I got about the pillow was "I will have to reorder it I guess" and two employees didn't know whether or not it was actually done right or wrong. Finally, I ordered a pillow. To me, a "pillow" means a fabric cover with stuffing inside, otherwise it's called a "pillowcase" right? What we got was a pillowcase (cover) with no filling. This is on top of it being done incorrectly. I was never told this, and when I went in to pick it up I was told "Well yes, they are all like that." I have NEVER heard of a pillow just being a cover, and no one bothered to tell me while we ordered (and confirmed TWICE!). This is characteristic of the lack of customer service that we received at Go To Your Room. We will never go back and would not recommend the store to anyone.
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