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Review content:
Team Reba has been helping our family with Real Estate for a long time, so when my husband and I decided to purchase our first home, they were our natural choice. Being young and a little naive we just assumed all agents were as professional as Team Reba, but our experience enlightened us as to just how awesome Rebecca and her team really are.
Having very limited funds, and a laundry list of needs, (close to family, cheap, not falling down, yard for dogs) we worked with the Team for almost a year before we found just the right home for us. Throughout everything Team Reba was supportive and we never felt pushed to buy something that didn't suit us. When we finally found what we were looking for, Reba jumped in both feet first and we made an offer. Little did we know at the time that we would all be doing a lot more jumping (through hoops) throughout the next 5 weeks.
It seemed the sellers, and their agent, were interested only in making the sale very hard for us. We had to sign away a lot of standard back outs, giving them the power. We did, but we also changed our bid to include closing costs, and a few other items. They accepted and we all prepared for the closing day. As the closing day drew nearer, the sellers realized that they had agreed to pay our closing costs, apparently they had missed this crucial part of the contract.
So they decided that they just weren't going to sign the closing documents. At this point it was very clear to all involved that the oversight of the closing costs was the fault of the selling agent, in fact, he admitted it. But he refused to take responsibility and fork up the money out of his already inflated commission. We tried to come to an agreement, offered money on our side from both us and Team Reba.
Finally after the closing date passed and we had to start speaking with a lawyer did the Broker for the selling agent step in and take over for the incompetent agent. I guess they realized finally that they were going to be facing a lawsuit if they didn't resolve it with us. During this very emotional and frustrating experience Team Reba was there at all times, they sheltered us from the onslaught of stupidity and incompetence from the selling agent, and in the end gave up a portion of their hard earned commission to help us finalize the sale. They proved to be the best agents in the West, complete with smoking rifles.
I would with glee and enthusiasm recommend Team Reba to anyone looking for an agent who is extremely professional, fun, and knows how and when to defend you from idiots.
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