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Businiess name:
The Polyclinic Broadway
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Review by:
Jacqueline O.
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Review content:
I would agree that Dr. McDermott is a good Doctor, if and I stress IF you can deal with her office and nursing staff. I called Dr. McDermott's office to get a prescription when we had moved to a new address and had lost the prescription she had given me a few months back. I was told that they would get back to me. They did weeks later to ask where they should call in my prescription. I left this information with their receptionist as its impossible to talk to a nurse immediately when you call this office. Evidentially they called my old pharmacy instead even though I had given them this information with the receptionist. When I called to ask them to recall as they had called the wrong pharmacy, the nurse called me back and basically told me she talked with Dr. McDermott and she "feels they shouldn't refill my prescription and that I need to call my Internist." This is after I've waited for weeks for them to get the pharmacy right. The Nurse basically told me that they "had given me a Rx in person and had already called it in (to the incorrect pharmacy) and thus they can't refill it again. I asked the nurse if, since she was stating I somehow filled the Rx I had said I had lost, then perhaps she could call the pharmacy to find out if I had filled the prescription. She responded by telling me "she doesn't call pharmacies for anything but calling in prescriptions." By this time I had pretty much had enough with Dr. McDermott's office which I was bummed about as I really liked her.
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