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Businiess name:
Deputy Delivery Svc
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Review by:
steve s.
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Review content:
I am not a complainer by any means. Being in the appliance, service and delivery business, I am very understanding and accommodating by nature.
My saga starts with my Northwest flight from San Diego to Boston with a stop in Detroit(surprisingly nice airport, BTW). Well, they lost my luggage, even though it was on the same plane. Unusual, but it happens, no problem at all. I live here, and my girlfriend has some clothes.
This is where the "fun" begins. I receive a call from Deputy Delivery, and they want to deliver from 9-12 at night. I asked what time earlier or later. They could not tell me, which is a precursor for what would happen later. I said deliver it tommorrow, and DJ, the dispatcher and supervisor(I would learn later) said between 8-11. My girlfriend waits, and at 11 calls them. The new dispatcher says that we should have never received that time, and said it was out for the afternoon. As afternoon is 6 hours, they could not be pinned down for any of the six. At 6, they are a no show, BUT the bags are out for delivery...Comforting. I call that night and change the delivery to my office...You guessed it between 8-11
Day 3 begins with me calling the dispatcher. He said that when the driver comes in at 9:30. I would be one of the first deliveries(just obviously not at 8)...That was 2 hours ago. Still no luggage with no way of knowing
I still would not be that angry, but my girlfriend informs me that she needs some meds that are in that bag. I am more mad at the apathy as much as the gross incompetence. If Northwest loses your bag, just hope you do not need the contents for at least a week
Sorry for the rant
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