Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Wendy's Old Fashioned Hamburgers
|
|
Review by:
Michael U.
|
|
Review content:
At 9:25 P.M. on 12/18/06, my wife and I along with my daughter and a friend visited Wendy's. My wife ordered, and the cashier would not even look at us and kept saying in a rude tone "Is that all". When we got our order I felt that it cost too much and looked at the receipt (ticket #29 at register #2 cashier was Lizzette M). I asked for the receipt and began to look at it and noticed that they charged us for three extra 5-pc nuggets and did not give us an order of fries. A line began to form and I explained to the clerk of the error and was told she would be with me in a minute. She finished with the one order, then helped another individual and then a third customer was waited on. Finally, since my dinner was getting cold, I asked to speak with the manager. The manager came over to the cash register and to keep it away from the other customers I asked if he would speak with me over by the side door which he complied. He never had eye contact with me, gave the attitude that he did not care. I explained the entire situation to him (Jose Rodriguez) about the clerks attitude, the problem with the overcharging and the fact that I did not get one order of fries. He responded "I can't give you all your money back." I told him that was not what I wanted, that I wanted the error corrected. He told me he would be right back, and brought $5.00 and some change. I told him that was too much money, and he said "this is the money for the three orders of 5-pc nuggets and the order of fries". I told him again (third time around) that I appreciate the refund for the nuggets, but that I did not get my order of fries. He told me that he would bring out a free order of fries, and by this time my food was cold, I was tired of explaining myself and I told him that was not what I was wanting as the customer service was the worst that I have ever seen in a restaurant in Garden City. I asked for the owner's name and he told me Beatrice Mercardo and "she's not here".
I understand human error and mistakes; but it is the principal of the lack of customer service from the cashier to the manager was not acceptable.
I would hope that you would work on this area, as we have been in Wendy's on several occasion's over the past 22-years and have enjoyed it.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|