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Businiess name:
Woodberry Trading Co
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Review by:
Guest
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Review content:
First off, please be wary of good reviews for this company. It's run by some guy and his wife who post fake reviews to help boost their low score. That's the only explanation possible. Here's why...
I was lured in by an add about overstocked items on craigslist. Stupid right? There were enough good reviews on this site to make me less wary of the bad ones. Now that was a big mistake!
I went to the warehouse and bought a queen size mattress. It was a posturpedic mattress, it felt good when I tried it out on the "showroom" floor and he said there was a ten year warranty on it so it seemed like a legitimately good deal.
ASK ABOUT THE REFUND POLICY. My biggest mistake by far. The mattresses are wrapped tight in cardboard for shipping, so you can't see what you're getting when you buy it. When it was delivered, it was NOT the mattress I bought.
NO REFUNDS. Thats ok I thought, simple mixup. I called to fix the mistake, and he said he would send a delivery guy out to swap the mattresses the next day.... except he never came.
I called, and called and called repeatedly, with no answer. So I decided to call from a different number and got an answer. Surprise! The real surprise was that he pretended to not even know who I was! I gave him the order number and recounted all of our conversations together. He said he never promised to switch out the mattress and said I got exactly what I paid for. No refunds.
Now I'm stuck with some rip off brand mattress that will probably sag within a few months and I'm sure this ten year warranty he said I was covered by doesn't exist.
Folks, this is a classic bait and switch. I feel really dumb, but I took the chance on getting a name brand mattress for an overstocked price. So far the BBB isn't doing much, so I won't hold my breath.
Don't make the same mistake I did. The least I can do is help future buyers out. Do not buy from Woodberry Trading Company.
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