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Businiess name:
Penguin Windows
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Review by:
Guest
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Review content:
Good: Love the windows you can tell the difference not only with the heating bill, but also you don't feel the cold coming through them.. Bad: We had our windows installed in July of 09 and let them know of a flaw in the slider and that one of the windows we are unable to close all the way and lock now the stripping in coming off another window and still nobody will respond to us they say someone will call you in with in 72 hours, but no one calls us to make arrangement to get these items fixed not happy at all if this is how you treat your valued customers then we will not get the rest of our window replaced!!! NOT HAPPY!!!. Improvements: If you say you are going to call your customer back then do it! get things fixed don't make the customer wait 6 mo or longer we are not pleased with how we are being treated.. Other: We have no problem informing the BBB about the quality of service and how once you get your money nothing gets fixed and very poor customer service!.
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