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Review content:
I am a computer nerd, and proud of it! I had always thought highly of Hewlett-Packard, as I had great experience with their desktops, and I recommended them to everyone, even purchasing their products for my entire company.
After buying the Compaq Presario CQ60-215DX (NB276UA) PC Notebook for my own personal use, I can not ever again, in good faith, recommend Hewlett-Packard to anyone.
I bought the Compaq Presario at the end of May, 2009. I purchased it through Best Buy online, and picked it up at the store. I paid close to six hundred dollars, after tax. I knew it wasn't top of the line, but I assumed that HP was a trustworthy brand, and for the money I spent, I definitely expected better quality than what I received.
From day one, this computer had multiple problems. The cd/dvd burner never worked, the sound did not work, and there were many other small issues. I was able to resolve most of them on my own, but after a couple weeks with this computer and finding more and more problems, I knew I had a lemon. I owned it seventeen days when I called Best Buy and told them I did not want the computer. Unfortunately, Best Buy has a return policy that only allows fourteen days. I called HP, and they told me to restore the computer to factory settings... something that anyone who has ever worked in tech support knows is the blanket answer for anything. Of course, it never resolved my issues.
About a month ago, my computer started shutting off on its own. As it was still under warranty, I decided I wasn't going to mess with it, and, again, called HP tech support. Their support agent had me run a scan, which showed no problems. He, then, had me remove the hard drive and replace it. Once the hard drive was removed and replaced, the computer would not recognize the drive. At that point, I had no choice but to ship it to HP for repair. I was already frustrated, knowing I would be losing work being without my computer, and
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