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Businiess name:  Ikea Elizabeth
Review by:  Heather M.
Review content: 
I absolutely hate Ikea. When I furnished my first apartment, it was a great find - really inexpensive furniture that is pretty easy to put together. Now I realize - don't bother purchasing from them unless you want disposable furniture (2 - 5 years max). Here's what happened when my husband and I braved a visit last - we took the very first bus out of Port Authority and had a delightfully empty store. We walked around, took note of all items we wanted, and were about done just before lunchtime. Several items we wanted said "ask for help". We headed to the help desk on the lower floor, only to be told, "if it says ask for help, you have to ask for it by the item itself, we can't help you." Frustrated, and now having passed the 12pm mark, I ran back upstairs. The floor was FLOODED with people. It was almost as bad as the Thanksgiving Parade. Every kiosque that had an Ikea rep had a line no less than 5 people deep. I finally found a line with 2 people, and jumped on. I waited. and waited. and waited. Only one rep, and he was off someplace, leaving us disgruntled and frustrated. He finally came back and helped the first person on the line, and 20 minutes later, when it was finally my turn, then another sales rep shows up! So, I get my paperwork done, and run back downstairs, pay for the items, and wait for them to come out. We've now been at Ikea for 3 hours. We're ready to leave. When my items come out, we realize we're not going to be able to fit them on the bus, we'll have to ship them. We go to the shipping line, fill out the form, present it, and then learn we'll have to pay over $100! This was more than the item itself! We called a couple of cab companies and learned it would cost $75 + tolls to get our merchandise back home. We looked into renting a van at Ikea, but that wasn't cost effective. Four hours at Ikea. We realize we're going to have to return the "ask for help" item. We go into the returns area - the scene resembeled the aftermath of Christmas morning - people and packages strewn all over the place, waiting for their number to be called. They were on 74. I pulled my ticket. Number 12. 45 minutes later, I returned the items and literally RAN for the bus back to the city. Five hours at Ikea really stinks. I hope I never have to go there again.

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