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Businiess name:
Synergy-the Future of Fitness For Women
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Review by:
Guest
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Review content:
I cancelled my month-to-month membership to the gym when my credit card expired in March 2009. The company continued accruing fees on my account and sent no notices to that effect since it maintains that cancellation is only effective if it is provided in person or by registered mail. I did not realize the company was still accruing fees until I received a notice 6 months later from a collection agency. While the company had called and left a message requesting a call back this Spring, I hadn’t returned the call because I thought it was one of constant voice advertisements the company had been leaving me about special offers and events. I had requested that my name be taken off the call list for special offers and events, but I kept receiving calls. Synergy maintains that I am responsible for the fees and my recent letter will not terminate the contract either, because termination is only effective if all fees have been paid. Therefore, even though I had been paying $20 more per month than a normal membership in order to have a month-to-month contract, they maintain that the fees are still accruing even now. I have contacted the company to offer a fair and equitable settlement in which I would pay two months of fees to resolve the situation. Not only does the company refuse to work out the situation, but it will not answer my correspondence. The company maintains that it sent notices to me. I never received any notices, and the company has not responded to my request that it send me copies of the notices it sent. The behavior of this company is a surprising breach of business etiquette and ethics, and I would like to register this complaint so others can avoid doing business with this company.
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