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Businiess name:
Conklin Appliance
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Review by:
Walt P.
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Review content:
My wife and I just purchased a high end Whirlpool washer and dryer set from Conklin's.
The time and date commitment made by Conklin's was not met and not even a feeble apology was offered.
When the installers gouged the bathroom floor moving the washer and dryer into the utility room, there was again not even a perfunctory apology when my wife called the office to complain.
When I called back to ask about some compensation to defray the cost of having the floor repaired, I was told that what happened couldn't possibly have happened and what we had been told couldn't possibly have been said. It was one of the weirder conversations I have ever been a part of. Again there was no apology and I was informed that my wife and I should have "known" what needed to be done to protect our floor during the installation. I wasn't sure exactly what was meant by that.
I did get to speak to the actual installer again. He did offer a genuine sounding apology and shared with me useful advice about floor and wall protect for the future: put old blankets or quilts for the floor, open all doors that might obstruct access and tape cardboard to all door frames and wall corners. It sure would have been nice if someone had told us that in the first place.
Needless to say, we are not planning to purchase any more products from Conklin's.
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