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Businiess name:
Mercedes Benz Of Escondido
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Review by:
Carmen V.
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Review content:
I recently purchased a pre-owned 2005 E-class. Upon taking the car home I found that there was a problem with the transmission and the carpet behind the drivers seat had a large red stain that was cleverly hidden by the floor mat. I had the car picked up and sent to the dealer to get it fixed and get the stain removed only to be told that the stain could not come out. The salesman basically told me that per the sales manager since I did not pay retail that they could not replace the carpet and that they would instead give me new mats. I did not ask for the mats. I wanted the stain removed. The vehicle should have been thoroughly detailed and serviced before being placed on the lot for sale. I too am guilty for not thoroughly inspecting the car. In my defense, it's a Mercedes for crying out loud. I did not think I had to when dealing with a reputable dealer. It is now a week and I still haven't gotten my car back because they are still trying to get the stain out. It does not take a week to get a stain out. This not my first Mercedes but it is certainly the last dealings that I'll have with this dealership. I've had to call countless times to try and get status of my car and it is very difficult to get through. I waited for my car this past Friday and did not get a call from the service manager telling me that the carpet cleaners did not show up till 4:00P.M. and I would not be getting my car until Monday. Here it is Monday morning and once again I had to call 4 times before I could get a hold of the person I needed to talked to. He told me that the carpet cleaners did not finish the job on Friday and would be back today but had no indication of when they were coming or if I was able to get my car back today or not. As the consumer I am frustrated. The owners and management of Mercedes of Escondido should really look at their customer service policy.
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